FAQ
Here are some of our most commonly asked questions related to electric bikes and our e-shop.
I do not live local to you, what happens in the event of a problem?
At first find everything about services and after-sales here. You can contact us at service@greatebike.eu and we will be happy to assist you.
Order confirmation
Order is accepted within 24 hours, confirmation of receipt of your order as well as information about your goods shipped are sent via email.
How long will my eBike take to arrive?
It usually takes about 7 days. Delivery time may vary for different countries. Customer will be informed about delivery services via e-mail.
Where do you deliver? Do you deliver to Great Britain?
Unfortunately we DO NOT deliver to the UK at the moment. We deliver to all countries in Europe within the EFTA agreement – EU member states + Switzerland and Norway. E-bikes from GreatEbike.eu are shipped in 'ready-to-ride' condition by Kuehne + Nagel - the world’s leading logistics company. More about TAXES and delivery.
I saw cheaper e-bikes, what is the difference?
You pay for what you get. In GreatEbike we only deal with high quality machines that are built to do their job to the maximum.
Do I need a license to ride an e-bike on the road?
No.
I got a flat tire on my electric bike, what should I do?
Replacing the inner tube in a bicycle with an electric motor is a bit more difficult, so we recommend trying the procedure of changing the inner tube according to the instructions attached to the bicycle. The second time around, the process is incomparably shorter. You can also use the repair spray, which can be found in our accessories. Take a look at our Accessories section, where we have good tools for avoiding punctures on the road.
How should I take care of my e-bike?
Just like a regular bicycle, sometimes you need to tighten the brakes, inflate the tires, adjust the derailleur and lubricate the chain. Do not expose the battery to freezing temperatures and charge it regularly, the control unit and motor are maintenance-free components. All routine maintenance is explained in the user manual.
How do I know what e-bike size should I buy?
You can use our Bike sizing guide that will help you.
Is it safe to buy from GreatEbike.eu?
Completely! All of the offered e-bikes are perfectly prepared before dispatch. Your e-bike will be assembled, adjusted and test driven in order to avoid any malfunctions. The battery and charger functionality is verified too. We ship the fully assembled e-bikes door to door throughout Europe.
How long is the warranty?
We sell our bikes with a 2-year warranty. We aim to offer the best e-bike experience, so it is in our interest to get any issues resolved quickly for you.