Delivery and shipping costs overview
Where do we deliver our e-bikes?
We deliver to all countries in Europe within the EFTA agreement – All the EU member states, plus Switzerland and Norway. Price and delivery time vary according to the customer's specific destination and tracking link sent by email. E-bikes from GREATEBIKE.EU are shipped in 'ready-to-ride' condition by Kuehne + Nagel - the world’s leading logistics company. Your order will be delivered directly to your delivery address. We deliver only 100% assembled e-bikes. Accessories are sent by our verified carrier GLS.
Payment methods
At GreatEbike.eu you can pay by Credit/debit card, bank transfer or Apple pay/Google pay. Unfortunately, we do not accept cash on delivery (neither card nor cash) for logistic reasons.
Conditions
Shipping cost for other goods than e-bikes (ex: batteries, chargers, etc.) is 50% of the e-bike shipping. We accept payments in EUR (via online card processing or by Pro-Forma invoice via SEPA payments). If you prefer paying in USD or another currency, please choose Proforma Invoice payment option and let us know in the order Comments. Electric bicycles from GREATEBIKE.EU are shipped in a 98-100% assembled 'ready-to-drive' state. This means that the recipient only needs to attach the left and right pedals and put the handlebars in the upright position. If an e-bike is not in stock, the delivery time is extended analogue to the delivery in our warehouse. We cannot influence the exact delivery period, so you are not able to request specific day and time of the delivery.
The price indicated in the zones below is for the delivery of one bike in a box. In case of delivery of several bicycles, the delivery cost will be calculated individually. For countries outside the EU (i.e. Switzerland, Norway, or England + Northern Ireland) there is additional 30 EUR for customs clearance.
GREATEBIKE's exclusive parcel partner is Kuehne + Nagel — the world's leading logistics provider.
For the transportation of accessories, we use GLS as our trusted carrier. The shipping cost for parcels up to 2.5 kg is 15 EUR, and for packages exceeding 2.5 kg, the cost is 30 EUR.
For simplicity, we have divided the shipping costs into 4 zones.
• Zone 1: Austria, Germany, Poland, Hungary, Slovenia, Liechtenstein, Croatia (excluding islands).
Usual delivery time: 6 days.
Delivery fee: 121 € including VAT (100 € excluding VAT for B2B customers).
• Zone 2: Bulgaria, Italy, France, Netherlands, Belgium, Luxembourg, Lithuania, Latvia, Estonia, Romania.
Usual delivery time: 10 days.
Delivery fee: 145 € including VAT (120 € excluding VAT for B2B customers).
• Zone 3: Denmark, Finland, Greece (excluding the islands), Spain (excluding islands).
Usual delivery time: 13 days.
Delivery fee: 182 € including VAT (150 € excluding VAT for B2B customers).
• Zone 4: Switzerland, Portugal, Sweden, Norway, Ireland (including Northern Ireland).
Usual delivery time: 15 days.
Delivery fee: 206 € including VAT (170 € excluding VAT for B2B customers).
Shipping zones - map overview
*Select your country to see your delivery zone
Shipping cost for returning an e-bike
You can find an overview of how much it costs to send a large box back via transport service in this table:
| Box size | Price |
|---|---|
| Returning a large box from the EU (i.e. up to 0.6 m3 and 35 kg) | 145 EUR without VAT |